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• Wrexham
• Posted 9th Sep 2010
• 
• Posted by: VW Group-Volkswagen Commercial
• Salary: £20000 - £25000 p/a + OTE
• Job Type: Permanent
• Reference: 929KA
• This job has been viewed 124 times since it was posted.

Job Description

This exciting opportunity exists within our Wrexham Van Centre

• *Please note: all candidates must follow the on-line application process**

We are constantly searching for dynamic, enthusiastic people to join our nationwide Van Centre network; people that fully understand the real value of customer service.

So if you’re looking for a challenging career that really delivers, a career where you can make a real difference, then we want to hear from you.

Job Purpose:

Accurately and skilfully undertake the repair and servicing of vehicles Support the Workshop Controller in the running of the service facility Detect and diagnose faults and establish work required Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction Ensure all work is completed safely and complies with Van Centre, manufacturer and industry guidelines

As a Commercial Vehicles Master Technician, your key objectives will be:

Objective: Accurately and skillfully undertake the repair and servicing of Commercial vehicles

Perform service and advanced diagnostic repair work as directed and in accordance with established and documented procedures, as well as conducting routine service work Analyse work orders carefully to understand a vehicle’s condition, the accuracy of the diagnosis and what work has been agreed to Maintain the highest standards of workmanship in line with the latest technical guidance and evolving technical practice Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk

Objective: Support the Workshop Controller in the running of the service facility

Assist the Workshop Controller in scheduling and prioritising work, advising on service work requirements that affect service prioritisation and supervising the completion of jobs to ensure that the highest standards of workmanship are achieved Assume a leading position within the Workshop and advise on work priorities Act as guide and mentor to junior level technicians, providing them with technical advice on work where required and assist the Workshop Controller with the induction of new staff Be proactive in suggesting better ways of working, as appropriate

Objective: Detect and diagnose faults and establish work required

Test vehicles and provide diagnostic reports to the Workshop Controller and service reception Observe, recognise and report on vehicle and component serviceability Conduct pre-service booking discussions with customers to resolve any issues, using customer-facing skills to understand and interpret faults leading to an accurate diagnosis Communicate with staff and customers over fault diagnosis in a clear, unambiguous way

Objective: Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction

Meet customers at new vehicle handover, setting up the vehicle and demonstrating technical features to customers as required Receive customers courteously, in line with the Volkswagen quality programme For post-service booking communicate clearly and unambiguously when explaining a fault diagnosis or work required Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring adequate seat protection is used in every vehicle

Objective: Ensure all work is completed safely and complies with Van Centre, manufacturer and industry guidelines

Ensure vehicles comply with Volkswagen Commercial Vehicle and industry safety standards when returned to customer and any faults have been reported and noted on the job card Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility Check the condition and ensure the correct maintenance of tools, equipment and other materials

• *Strictly No Agencies**